Dialling Systems
Answer-4U Corporate gives you the ability to dovetail seamlessly into our sister companies to provide an unrivalled array of services.
Part of what makes this so effective is the technology we use that gives us the most efficient dialling systems in the business. In fact, effective dialling systems are critical to maximising value, because they can increase the productivity of an agent by up to 300%.
For example, when you are using telemarketing services then our sister brand Telemarketing-4U not only becomes an extension of the best and most caring part of your company to reach out and touch your customers; it also manages the entire customer interaction process in the most efficient and cost-effective way possible.
This means your company can really thrive when we help you to:
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Market Products/Services Effectively
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Improve Sales Lead Data
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Deliver Hot Leads To Your Sales Team
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Surgically Target Specific Customers
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Develop Future Products/Services
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Revitalise Customer Relationships
… and while we’re helping you to become masters of client contact you know you aren’t wasting a single penny on slack because our dialling systems keep everything taut and always operate at optimal levels.
All of this means we help you keep your promises – and keep your customers happy – and your bottom line looks healthier than ever.
...want to know more?
We operate two distinct dialling systems depending on the quality of the data we are provided and our clients’ objectives.
A predictive dialler is a computerised system which automatically dials batches of telephone numbers for connection to agents, using sophisticated algorithms to predict the availability of both agents and dialled numbers.
Predictive dialling maximises agent time by eliminating time wasted on invalid numbers, disconnected numbers, faxes, answering machine messages, modems or busy lines, and connecting agents to calls only when there is another person live on the line. We provide live, real-time reports that track the progress of both dialler and agents.
Where data quality is high and predictive dialling is not necessary, our auto dialler system enables our agents to review information if required before dialling the call. It even automatically dials numbers when agents are not busy, and it all means more service for your money.
