eMonitor
We know that when your campaigns are running you want to be able to have all the information you need to hand, without having to master complex reporting software.
That’s why the Answer-4U Corporate eMonitor interface has been carefully designed to give you all the statistical analysis you could possibly want via the most intuitive software in the business.
This means you can have just as much (or as little) information about every aspect of your campaign as you require it – easily, and in real time.
It also means that you can track the progress of each campaign live, and make adjustments to fine-tune them as and when you need to.
From anywhere on the planet you are able to see every single call – as it happens, together with live call maps and outcome statistics. The system also records and logs every single call too, so that you can access the information any time that you need to. The capability of eMonitor and the level of control that it gives you over your campaigns is frankly breathtaking.
Quite simply, eMonitor is a phenomenal tool that makes technology easy for you to really put you in the driving seat.
So - Let’s Talk about putting you in control with cutting edge technology…If you want to know more, just Email Us or call one of our specialists on 0800 180 8181 Now…or dive right in and get in-depth with this amazing technology by clicking below…
Call Logging
The Answer-4U Corporate eMonitor call log feature is simplicity itself – and, like the rest of the system, can be accessed remotely from anywhere in the country.
Our useful rolling daily summary specifies each and every call made or received, itemising the date, time, duration and the number the call was made to or from.
Real Time Reporting
Thanks to live call logging and automatic call recording, Answer-4U Corporate clients have unprecedented real-time access to call breakdowns, data and recordings.
It’s all about keeping you completely up to date at all times and making sure you’re always in the driving seat.
Statistical Analysis
At Answer-4U Corporate we wanted to make sure that eMonitor also makes statistical analysis as simple as checking a bank account!
So we have designed an intuitive interface enabling our clients to track the progress of their campaign live anywhere in the world, safe and completely secure, online.
Call Recording
Answer-4U Corporate knows that whether you require a permanent record for legal reasons or simply wish to improve the customer experience, call recording can be vital to business success.
So the eMonitor system makes it easy for you to listen in at a time that’s convenient for you.
Queued Call-Back
Have you ever called a company only to remain on hold for what seems like an age and found yourself wondering why they can’t just call you back when someone’s actually available to talk?
Well now Answer-4U Corporate can provide your company with a solution because our queued call-back feature empowers your customers to experience exactly that.
A series of intelligent features allow you to present call-back options if a queue grows to a specified size.
Once the caller hangs up, a return call is made immediately an operator becomes available, ultimately improving call experience and increasing profit.
